Patients, please telephone the surgery on 03 95989911 to book an appointment time.
If you prefer to use a smartphone, you may download our appointment app for your phone - powered by Appointuit
Our appointment system is flexible to suit your needs. We do offer longer appointments to enable management of more complex issues. Please make sure you ask for a longer appointment if needed.
If you have any of the following, please advise the receptionist and ask for a longer appointment.
- more than one item of concern
- require a medical report
- a review of a complex health problem
- counselling for emotional issues
Patients are seen by appointment only. However if you need to be seen urgently, please call the clinic and you will be advised what to do.
The duration of a standard consultation is between ten to fifteen minutes depending upon the clinical need.
If more than one person from your family wishes to see the Doctor at the same time then please ensure a separate appointment is made for each family member.
Please notify us well in advance (preferably 24 hours’ notice) to cancel if you are unable to attend a booked appointment. For patients who fail to attend without adequate cancellation notice, a cancellation fee of $82 will be charged. Longer appointments and new patients who fail to attend or give adequate notice will be charged $160 – we are booked out most days and these appointments could be used for other patients needing to see the Doctor.
Some patients may find writing down what you want to discuss with your doctor helpful in preparing for your visit and getting the most out of your time with the doctor. The following page may be used for your visit if you think that this may be helpful.
If you would like a chaperone to attend a consultation with you, please speak to your Doctor.
During the winter season, we also run influenza vaccination clinics. Details will be available on our website.
Patients who do not speak English or who are more proficient in another language may utilize the Translating and Interpreter Service or a translator who may be a family member or a friend. AUSLAN is available for hearing impaired patients. Please discuss with the receptionist.
Our Policy is for all Patients to be provided with sufficient information about the purpose, importance, benefits, risks and possible costs associated with proposed investigations, referrals or treatments to enable patients to make informed decisions about their health and well-being. If you would like anything clarified please ask your Doctor.