Tel: (03) 9598 9911
Fax: (03) 9521 9642
Bayside Medical Group - Hampton
3 Service Street, Hampton, VIC 3188
Bayside Medical Group - Mentone
45 Balcombe Road, Mentone, VIC 3194
Communication by email for general enquiries and feedback should be performed using the contact form on this page.
Your feedback is always welcome and is encouraged.
If you have a complaint or comment about any aspect of your experience at the practice please inform the Practice Manager. (03 9598 9911).
Alternatively, you may contact us using the contact form on this page so that we can improve and ensure the best of service to you.
Please note that in the interests of patient confidentiality, we do not reply to requests for sensitive medical information or medical advice via email. We acknowledge that there are special circumstances and each message will be assessed to ascertain the suitability of reply via email.
PLEASE DO NOT USE THIS CONTACT FORM FOR:
- Prescription or referral requests
- Requests for medical advice
- Change of appointments
- Making appointments
Your message may take up to FIVE (5) working days to be processed.
Any requests for medical advice or matters related to making or changing an appointment will NOT be replied via this form.
If you are not satisfied with our service, please contact us. We take complaints seriously and aim to resolve them quickly and fairly.
If you remain dissatisfied with our response, you may contact the Health Complaints Commissioner (HCC). The HCC responds to complaints about health services and the handling of health information in Victoria. Their service is free, confidential and impartial. To lodge a complaint with the HCC:
Fill out a complaint form online at www.hcc.vic.gov.au or
Phone 1300 582 113 between 9am and 5pm, Monday to Friday to discuss your complaint.