Patients, please telephone the surgery on 03 95989911 to book an appointment time.
If you prefer to use a smartphone, you may download our appointment app for your phone - powered by Appointuit
Our appointment system is flexible to suit your needs. We do offer longer appointments to enable management of more complex issues. Please make sure you ask for a longer appointment if needed.
If you have any of the following, please advise the receptionist and ask for a longer appointment.
- more than one item of concern
- require a medical report
- a review of a complex health problem
- counselling for emotional issues
Patients are seen by appointment only. However if you need to be seen urgently, please call the clinic and you will be advised what to do.
The duration of a standard consultation is between ten to fifteen minutes depending upon the clinical need.
If more than one person from your family wishes to see the Doctor at the same time then please ensure a separate appointment is made for each family member.
Please notify us well in advance (preferably 24 hours’ notice) to cancel if you are unable to attend a booked appointment. For patients who fail to attend without adequate cancellation notice, a cancellation fee of $82 will be charged. Longer appointments and new patients who fail to attend or give adequate notice will be charged $160 – we are booked out most days and these appointments could be used for other patients needing to see the Doctor.
Some patients may find writing down what you want to discuss with your doctor helpful in preparing for your visit and getting the most out of your time with the doctor. The following page may be used for your visit if you think that this may be helpful.
If you would like a chaperone to attend a consultation with you, please speak to your Doctor.
During the winter season, we also run influenza vaccination clinics. Details will be available on our website.
Patients who do not speak English or who are more proficient in another language may utilize the Translating and Interpreter Service or a translator who may be a family member or a friend. AUSLAN is available for hearing impaired patients. Please discuss with the receptionist.
Our Policy is for all Patients to be provided with sufficient information about the purpose, importance, benefits, risks and possible costs associated with proposed investigations, referrals or treatments to enable patients to make informed decisions about their health and well-being. If you would like anything clarified please ask your Doctor.
Bayside Medical Group welcomes new patients. If you wish to become a patient of our clinic then simply call to make an appointment or book online. We usually require a longer appointment the first time you attend in order to obtain a thorough history. In special circumstances, we may allow a standard appointment for a new patient.
We require the registration form to be completed upon arrival at the clinic on your first appointment. To save time, you may download a copy of the registration form and fill it in before you attend.
If you have medical information located at another clinic, we may retrieve your records on your behalf. Simply fill in the "Transfer of History" form and give it to your previous doctor. Alternatively, we may forward it to your previous doctor on your behalf.
During your first visit with a doctor, we will be collecting detailed information about your past history. This information is treated with the strictest confidentiality and is used to enable our doctors to provide the best care for your health
Our fees are determined in line with guidelines from the Australian Medical Association and they reflect the level of service which is provided. Consultation and treatment fees are payable on the day. We can transmit your claim directly to Medicare for you and your Medicare rebate will be paid into your nominated account within 24 hours. You must register your bank details with Medicare to receive this service.
Bulk billing is generally available for Veteran Affairs GOLD CARD holders only.
Our current schedule of fees is displayed in the waiting room of the clinic.
|Consultation Type||Medicare Rebate||Standard Fee||Discounted Fee|
| Standard Consultation|
Medicare Item 23
Professional attendance by a general practitioner at consulting rooms lasting less than 20 minutes
Out of Pocket Expense=$48.40
Out of Pocket Expense=$18.00
| Extended Consultation|
Medicare Item 36
Professional attendance by a general practitioner at consulting rooms lasting more than 20 minutes
Out of Pocket Expense=$91.20
Out of Pocket Expense=$18.00
| Prolonged Consultation|
Medicare Item 44
Professional attendance by a general practitioner at consulting rooms lasting more than 40 minutes
Out of Pocket Expense=$107.50
Out of Pocket Expense=$18.00
Procedures and other services attract fees not listed in the above table. These fees are informed if the service is required. For all Aged Pensioners and Department of Social Security Health Care Card Holders, our fees are at a discounted rate so that there is a co-payment of $18.00 for all consultations. Payment in full of the account is required on the day and you will need to register your bank details with Medicare for your refund should be paid into your account the next day. Medicare has advised that from 1st July 2016 they will no longer issue refund cheques
Our terms provide that collection and legal costs and interest will be added to overdue accounts.
In the event where your overdue account is referred to a collection agency and/or law firm, you will be liable for all costs which would be incurred as if the debt is collected in full, including legal demand costs.
Overdue accounts will be subject to interest at the rate of 13% p.a., calculated for the period the account is due until the date it is paid.
Due the cost of processing accounts all accounts MUST be paid in full on the day of consultation – if accounts are not paid on the day an $18.00 processing fee will be applied.
Procedures where a pathology sample is taken will be billed after the pathology report have been received because the fee will vary according to the type of lesion which has been excised.
Medicare and Billing
Medicare is a public health insurance scheme funded by the Australian Government, which provides all Australians with access to subsidised healthcare.
Medicare provides Australians, permanent residents, and some overseas visitors with:
- Subsidised access to treatment by doctors and other health professionals
- free treatment as a public patient in a public hospital
- reduction in the costs of some services if you are a private patient in a public or private hospital.
You are eligible for Medicare if you live in Australia and:
- hold Australian citizenship
- have been issued with a permanent visa
- hold New Zealand citizenship, or
- have applied for a permanent visa (other requirements apply).
The Australian Government administers the Health Insurance Act 1973 through Medicare Australia. The Medicare Benefits Schedule (MBS) is a listing of health services subsidised by the Australian Government. The MBS is managed by the Department of Health (DoH) and is administered by the Department of Human Services (DHS).
You can check eligible services listed under Medicare by visiting MBS online.
The Medicare Safety Net provides additional benefits for eligible services if you have reached the relevant threshold.
You can choose whether to have Medicare cover only, or a combination of Medicare and private health insurance. If you or your family have private health insurance, you may be eligible for a rebate on your premiums from the Australian Government. However, private health insurance does not cover services provided in the general practice setting.
In Australia, general practices essentially operate as private businesses. Payment for services involves an agreement between the GP and patient on a fee-for-service basis. Patients are supported in paying their medical costs through third party insurers such as Medicare.
- Bulk billing
Bulk billing is when a doctor bills Medicare directly for the services provided to you, so you have no out-of-pocket expenses. If you are bulk billed, you’ve agreed for Medicare to directly pay your rebate to the GP for the service provided to you.
If bulk billed, you cannot be charged for any additional costs such as administration/booking fees or fees for consumables such as bandages (with the exception of vaccines).
- Private billing
Operating as a private business, GPs are free to determine reasonable fees that are reflective of the services they provide. If you are privately or directly billed, you are paying the GP’s fee in full. You will then receive the relevant patient rebate from Medicare for the service you received, subsidising part of the fee you were charged. Remember that the Medicare rebate may not cover the total cost of the health service.